Cleaners West Kensington Privacy Policy

This Privacy Policy explains how Cleaners West Kensington collects, uses, stores and protects personal data relating to its customers and prospective customers in the West Kensington area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Cleaners West Kensington customers and service users located in the West Kensington area.

1. Who this Privacy Policy applies to

This Privacy Policy applies to individuals who use, request, or express an interest in the cleaning services provided by Cleaners West Kensington in the West Kensington area. This includes existing customers, past customers, and people who make enquiries about services, whether as private individuals, tenants, landlords, letting agents, or other organisations represented by individual contacts.

2. Types of personal data we collect

Cleaners West Kensington may collect and process the following categories of personal data:

Identification and contact details such as name, title, residential or business address in West Kensington or nearby areas, billing address, and contact details.

Service and booking information such as preferred dates and times for cleaning, property access details where necessary for the service, instructions or notes about your property, and records of services provided.

Communication records such as information contained in enquiries, messages, feedback, or complaints, and any correspondence between you and Cleaners West Kensington.

Payment and billing information such as payment method details, billing history, and transaction records. Full payment card details are not stored where payment is processed by an external payment provider.

Technical and usage data when you interact with our website or digital services, including information that your browser sends, such as IP address, device information, approximate location, and information about how you navigate and use the site, where this is collected via cookies or similar technologies.

Voluntary information such as information you choose to provide about your preferences, accessibility needs, or other details that might help us tailor the cleaning service to your requirements.

3. Lawful bases for processing personal data

Cleaners West Kensington processes personal data only where a lawful basis under data protection law applies. Depending on the situation, we rely on one or more of the following lawful bases:

Performance of a contract: to take steps at your request before entering into a contract, and to provide cleaning services once a booking is confirmed. This includes managing enquiries, bookings, payments, and service delivery.

Legal obligations: to comply with legal and regulatory requirements, such as tax and accounting rules, record-keeping obligations, and responding to lawful requests from public authorities.

Legitimate interests: to operate and improve our business in a way that we believe does not unduly impact your rights and freedoms. This includes managing customer relationships, maintaining service quality, handling complaints, preventing fraud, and protecting our property and staff.

Consent: where we rely on your explicit agreement to process certain data, for example, for some forms of marketing communications or certain types of cookies. When processing is based on consent, you may withdraw your consent at any time.

4. How we use your personal data

We use your personal data for the following purposes:

To provide and manage cleaning services, including confirming bookings, planning appointments, accessing the property where necessary, and ensuring that our cleaners have the information needed to perform the service.

To communicate with you about your enquiries, quotes, bookings, rescheduling, cancellations, feedback, and any issues that arise before, during, or after a service.

To process payments, issue invoices and receipts, and manage any refunds or adjustments that may be required.

To manage our relationship with you, maintain service records, and improve the quality and efficiency of our services.

To respond to complaints, disputes, or claims and to establish, exercise, or defend legal claims.

To analyse service usage, measure performance, and improve our website and customer experience, including through the use of aggregated or anonymised data.

To send you service-related information and, where permitted, relevant marketing about similar services. You may opt out of marketing communications at any time.

5. Data retention

Cleaners West Kensington keeps personal data only for as long as necessary for the purposes for which it was collected, or to meet legal, accounting, or reporting requirements.

In general, we keep basic customer and service information, including contact details, booking history, and invoices, for a period that is sufficient to comply with legal obligations and to handle potential disputes or queries. Financial and transactional records are usually kept for a period required by applicable tax and accounting regulations.

Where personal data is no longer needed for the purposes for which it was collected and there is no legal requirement to retain it, we will either securely delete it or irreversibly anonymise it so that it can no longer be linked to you.

6. Data processors and sharing of personal data

Cleaners West Kensington may share personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to process your personal data in accordance with our instructions and for specified purposes, and they are required to implement appropriate security measures.

Categories of data processors may include:

Payment processing providers used to handle card and electronic payments securely.

IT and hosting providers responsible for maintaining booking systems, email services, and data storage.

Customer relationship and administration service providers who support our communication and record-keeping processes.

Where we use independent cleaners or subcontractors, we may share the information that is necessary for them to perform the service at your property, such as your name, address, contact details, and service instructions. These parties are required to process your personal data in line with data protection principles and our instructions.

We may also disclose personal data if required to do so by law, or where necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of our customers, staff, or others.

7. International transfers

Where any of our service providers or their facilities are located outside the United Kingdom or the European Economic Area, personal data may be transferred internationally. In such cases, we will ensure that appropriate safeguards are in place to protect your personal data, such as using standard contractual clauses or ensuring that the destination country has been recognised as providing an adequate level of data protection.

8. Data security

Cleaners West Kensington takes the security of personal data seriously. We implement technical and organisational measures designed to protect personal data from unauthorised access, accidental loss, alteration, or disclosure. These measures include access controls, secure storage arrangements, and regular review of our security practices.

While we take reasonable steps to protect your data, no system can be completely secure. You are encouraged to take your own precautions, such as protecting access to your devices and keeping any account or booking details safe.

9. Your data protection rights

As a data subject under the UK General Data Protection Regulation, you have a number of rights in relation to the personal data that Cleaners West Kensington holds about you. These rights may be subject to certain conditions and legal limitations, but in general they include:

Right of access: you can request information about whether we hold personal data about you and, if so, receive a copy of that data together with supplementary information.

Right to rectification: you can request that inaccurate or incomplete personal data about you be corrected or updated.

Right to erasure: in certain circumstances, you can request that we delete your personal data. This right may be limited where we are required to retain data for legal or legitimate business reasons.

Right to restriction of processing: you can ask us to restrict the processing of your personal data in specific circumstances, for example while the accuracy of the data is being checked.

Right to data portability: in some cases, you can request that your personal data be provided to you or to another controller in a structured, commonly used, and machine-readable format.

Right to object: you can object to processing that is based on our legitimate interests, including profiling, and you can object at any time to your personal data being processed for direct marketing purposes.

Where processing is based on consent, you also have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.

10. Changes to this Privacy Policy

Cleaners West Kensington may update this Privacy Policy from time to time to reflect changes in how we handle personal data or to comply with changes in legal or regulatory requirements. Any updated version will be made available through our usual communication channels. Your continued use of our services after any changes take effect will signify your understanding of the updated Privacy Policy.

11. Contact and complaints

If you have any questions about this Privacy Policy or how Cleaners West Kensington handles your personal data, or if you wish to exercise any of your data protection rights, you can contact us using our published contact details. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been violated.